Help Center

If you have an order problem,please contact our customer service.

(Our goal is to provide the best customer experience in the industry. Still don't see what you're looking for or have additional questions?

Our Customer Experience Specialists are standing by ready to assist you.  more details on - https://ninte1.com/pages/contact-us)

Email

Sales:info@nintestore.com

Order Status:info@nintestore.com

Or directly click chat icon in the lower right corner to contact our customer service online, we will be happy to answer for you!

Orders will be shipped within 2 business days after payment has been cleared. Orders made on Saturdays, Sundays, and holidays will be  processed on the next business day and will be shipped within 24 hours.

We accept Paypal and credit card (VISA, Master Card, Amex, UCB, ...)                                                                                                                                                                                                                                                                                                   

We guarantee that our products will be free from defects in material and workmanship for 1 year from the date of purchase by the Original Purchaser. This warranty is non-transferable and does not apply to any products that have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), improper installation, act of nature, motor vehicle accidents or alterations. More details on -https://ninte1.com/pages/https-ninte1-com-policy1    ,email:haotian@nintestore.com

The majority of our products include free shipping. However, for a selected few, shipping cost depends on the weight and volume of the product but also the recipient’s shipping 

. Please contact our customer service for additional information.For further information please contact info@nintestore.com

Tracking your number can be done in three easy steps:

-          Get your tracking number, available from the email that you received after the checkout process.

-       Go to the website www.17track.net

-       Paste your tracking number in the empty box and click “TRACK” for a live tracking of your order.

In the rare event that your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost. Please do not attempt to install a damaged part.

There are a few important things to keep in mind: 

Ⅰ.you must retain the damaged item, packaging, and all contents until the claim is resolved.

Ⅱ.Picutre submit

  1.Complete express label picture on the package

  2.Outer box damage picture

  3.Package internal packaging picture

  4.Broken product picture

Thank you for choosing nintestore.com. We want to make the installation of your new product as easy as possible. If  the product does not seem to be fitting your vehicle, please let us know.1.the specific model of your car and the picture of the product. Our Customer Care specialists will help you.