Help Center

If you have an order problem, please contact our customer service.

Customer Service Email Address: info@nintestore.com

Please email us your order# and the issue you have on your order, our Customer Experience Specialists are standing by to assist you.  

Orders will be shipped within 2 business days after payment has been cleared. 

Orders made on Saturdays, Sundays, and holidays will be  processed on the next business day and will be shipped within 24 hours.

We accept Paypal and credit card (VISA, Master Card, AMEX...)                                                                                                                                                                                                                                                                                            

The warranty including the following cases:

1: If buyers receive products damaged and contact us in 72 hours of item delivery, we will provide refund or replacement.

2：If buyers received wrong items which looks different from our description on that product link, and contact us in 30 days of item delivered, we will provide returned&exchanged or return&refund, return charge is on NINTE.

3：Fitment issue(customers need to contact us in 30 days of item delivered),

• A:  if buyers find the item didn't fit their car, but that car model is in the fitment range on the link, we will provide return&exchange or return&refund， return charge is on NINTE;
• B:  if customer order wrong product which is not fit their vehicles, we can authorize a non-defective return&exchange/refund, return charge is on customers;

Most of products online is made of ABS material, due material feature, the warranty will not apply to damage during using, it is not apply to any products that have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), improper installation, act of nature, motor vehicle accidents or alterations.  Thank you for your understanding!

Please feel free to contact us if you have any questions on your order, our email address is info@nintestore.com

NINTE provides free shipping for most product and shipping location. However, few shipping address will need buyer to pay for the shipping fee, buyers will see the shipping detail when he check-out the orders.

Please feel free to contact us if you has any concerns on the shipping cost. Our service email address: info@nintestore.com

Tracking your package can be done in three easy steps:

-          Get your tracking number, available from the email that you received after the checkout process.

-       Go to the website www.17track.net

• Shipment by Fed Ex, buyers can track their package on a Fed Ex site with the tracking code received. Or go to 17track.net for shipping information.
• Shipment by UPS, buyers can track their package on a UPS site with the tracking code received. Or go to 17track.net for shipping information.
• Shipment by USPS, buyers can track their package on a USPS site with the tracking code received. Or go to 17track.net for shipping information.
• Shipment by China Post Express, buyers can track their package on a USPS site with the tracking code received. Or go to 17track.net for more shipping information(China Post Express shipment time get delayed recently )
• Shipment by other channel, buyers can go to 17track.net with tracking code for more shipping

In the rare event that your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost / refund. Please do not attempt to install a damaged part.

There are a few important things to keep in mind: 

Ⅰ.you must retain the damaged item, packaging, and all contents until the claim is resolved.

Ⅱ.Picutre submit

  1.Complete express label picture on the package

  2.Outer box damage picture and full view of the package box

  3.Broken product picture in detail and also in full view

If  the product does not seem to be fitting your vehicle, please contact us with below information and send email to: info@nintestore.com

• The specific model of your car and the picture of the placement the products need to be installed. 
• The picture of the shipping labels on the package box
• The picture of the full view comparasion between the product and bodyline of your car where the product need to be installed, please also show us pictures of the non-fit area in detail.

Our Customer Care specialists will help you to check if the fitment issue caused by products or if you order the wrong item for your car

Fitment issue happens in 2 situation below (customers need to contact us in 30 days of item delivered)

• A:  if buyers find the item didn't fit their car, but that car model is in the fitment range on the link, we will provide return&exchange or return&refund， return charge is on NINTE;
• B:  if customer order wrong product which is not fit their vehicles, we can authorize a non-defective return&exchange/refund, return charge is on customers;