NINTE Rear Spoiler For 2014-2022 Infiniti Q50 PSM Style Trunk Spoiler Wing Splitter

Shipping

Orders usually been shipped out within 2 business days after payment has been cleared. Orders made on Saturdays, Sundays, and holidays will be processed on the next business day and will be shipped within 24 hours. If there is any delay on your order, please feel free to contact Ninte by email(info@nintestore.com)

Please allow 30 days around for international deliveries. Some international shipments may take longer subject to your local customs authorities.

Please ensure that the shipping address you provide at shipping address is accurate. We are not responsible for undeliverable addresses return

Shipping and Handling charges include postage, handling，and packaging of shipments.

Shipment time to address of P.O. BOX, APO, FPO or State of HI, AK, VI, PR.will taks longer than other shipping address, and additional shipping charge might be required on this address, please check the checkout page for more detail. Please contact Ninte if you have any questions for shipping before purchasing.

Some items are not shippable to locations outside of the US. In general, very large items and hazardous chemicals (fuel) cannot be sent to regions outside of the US. On shipping address issue, Customer can email Ninte for more detail

Ninte will ship out product by Fed Ex, UPS, USPS, TNT, China Post and other channels. Customer can track their package via the channel official site or other tracking site like 17track.net

Returns Policy

If the return is caused by the consumer (non-defective return), consumer should be responsible for the shipping fee. the specific fee should be based on the express company you choose; Restocking fee will be deducted from the non-defective return order

If the return is caused by NINTE , we will provide the return label/refund/exchange;

Please note: customer need to send email to info@nintestore.com in 30 days of item delivered; otherwise, no return & replacement/refund will be provided from NINTE.

If customer received damaged product, customer need to send emailto info@nintestore.com in 72 hours of item delivered. otherwise, no return/replacement/refund will be provided from NINTE.

Customer need to send pictures/videos(use to proof related issues) in emails, NINTE will recognize the return reason/confirm the issue（please feedback the fitment issue with the required pictures/information within 10 days after NINTE required/tips NINTE suggestted, otherwise the return request will be closed） email content include: return reason, pictures of the related issues and pictures of the shipping labels on package.

Damaged Item

Damaged merchandise includes items that are damaged during shipping. If you receive the package and then find shipping damage, please save all packaging material and paperwork and contact us immediately(must in 72 hours after pacakge delivered) Digital photos will be required for all cases.

Returned items must be in their original packaging and unused condition, otherwise the return will be closed.Please Feel free to contact us with any questions.

Technical Support

We highly recommend professional installation for all of our products. We are not accepting any exchange or returns due to improper installation. More dtail for the return policy, please refer to: https://nintestore.com/pages/return-refund

Warranty

NINTE offers 30 days limited warranty for Parts only.All products come with a 30 days limited warranty against manufacturers defects

Warranty is for replacement olny

Buyer's responsibility for all shipping costs.

Customer need to contact NINTE in 30 days of package delivered for their order issues; the damage by shipping process will need buyer to contact NINTE in 72 hours of pacakge delivered

Warranty does not applied to improper installation, water / fire damage, modification, or any acts of nature.