Policy1 – NINTE
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Shipping :

- !!Due to the impact of Covid-19,current orders will be delayed up to 20 business days.

Shipping - Orders will be shipped within 2 business days(For Most Parts) after payment has been cleared. Orders made on Saturdays, Sundays, and holidays maybe processed on the next business day and will be shipped within 24 hours

-Please allow 10-21 days for international deliveries if the item ship from our foreign warehouse. Some shipments may take longer subject to your local customs authorities. - Please ensure that the shipping address you provide at checkout and paypal is accurate. Currently we do not support to deliver to a P.O. Box. We are not responsible for undeliverable addresses.

- For defected items, return shipping cost and subsequent replacement shipping cost shall be borne by seller. Buyer must contact us within 3 days after the date of package arrived. No Claims will be accepted after 3 days with the below information: tracking number, order number, defect description, Photos of the product and Photos of the shipping label on the package box

- Shipping and Handling charges include postage, handling, and packaging of shipments. Additional shipping charges are required for shipments to State of HI, AK, VI, PR.

- Some items maybe unable to ship to some location. you can contact us if you cannot order successfully when there is error notice of 'location'. 

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Return :

If you want to return a product, please email us at info@nintestore.com within 30 days of receiving your order. Email subject should be: order number + Return Email Content: reason of the return request with the pictures according to your return reason.

We will issue a Return Merchandise Authorization (RMA) number, which is required to process your return. Products (including packaging) must be returned in new, resalable condition. Products must return with the original package box.

If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days of receiving your order. We will replace the product and process your return at no charge. If for any other reason you need to return an item, you are responsible for all return shipping charges.

Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
Gift cards product is non-returnable on our website. Replacement item will be processed and shipped upon return and inspection of the original item. If your return has not been processed within 3 weeks, please contact us so we may check the status of your return.

Damaged Item
- Damaged merchandise includes items that are damaged during shipping. If you receive the package and then find shipping damage,
please save all packaging material and paperwork and contact us immediately. Digital photos will be required for all cases.

Defective or Wrong Item Shipped
- If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive a defective or wrong item,
please save all packaging material and paperwork, and contact us immediately with the tracking number, order ID and defect description within3 days after the date of package arrived, and we will process your request immediately. Replacement item will be processed and shipped
upon return and inspection of the original item. No Claims will be accepted after 3 days. Digital photos are required for all cases of defective item.

- Returned items must be in their original packaging and unused condition, or they will be rejected and sent back to you. Feel free to contact us
with any questions.

Technical Support
- Please send email to us if you need any support. We highly recommend professional installation for all of our products. We are not accepting any exchange or returns due to improper installation.

- If you believe the purchased item does not fit, please save all packaging material and paperwork and contact us with detailed information and digital photos to prove how the item does not fit.
We will be responsible for all shipping costs, and a full refund will be issued upon verification.

- Parts only. Buyer's responsibility for all shipping costs. Warranty does not applied to improper installation, water / fire damage, modification,
or any acts of nature.

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Customer Service :

- If you have any questions on our products before or after payment , please do not hesitate to contact our customer service
support team by clicking the online chat window in the lower right corner of our homepage, and we will reply to you in time.

- Our office opens Monday to Friday. We close on weekends and all major holidays.

- Your e-mail is guaranteed to be replied within 24 hours. E-mail sent to us during weekends and holidays will be replied on the following business day.

- Please note that all e-mails will be sent to the e-mail address on our store. We recommend checking both of your Inbox and Junk Mail Box in case messages are treated as SPAMs.

- If you have any problems with your purchase, shipment, return/exchange, or any others, please e-mail us and let us resolve the problem.

Our customer service support team is here to ensure that you are satisfied with our services.


We guarantee that our products will be free from defects in material and workmanship for 1 year from the date of purchase by the Original Purchaser. This warranty is non-transferable and does not apply to any products that have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), improper installation, act of nature, motor vehicle accidents or alterations.For further information please contact info@nintestore.com.


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