-Orders will be shipped within 2 working days after payment is cleared (for most parts). Orders placed on Saturdays, Sundays and holidays may be processed on the next business day and shipped within 24 hours
-Usually, domestic shipping is about 3-7 days, international shipping is about 2 weeks or longer, please kindly wait patiently.
Certain goods may take longer, depending on your local customs authority.
-Please ensure that the shipping address you provide during checkout and PayPal is accurate. We currently do not support delivery to post office boxes. We are not responsible for undelivered addresses.
-For defective items, the return shipping fee and subsequent replacement shipping fee shall be borne by the seller.
Buyers must contact us within 3 days from the arrival date of the package. After 3 days, no claims will be accepted and the following information will be provided:
Photo of the shipping label on the box
-Shipping and handling fees include postage, handling and packing of goods.
Shipping to HI, AK, VI, PR states requires additional shipping costs.
-Some items may not be delivered to certain locations. If you cannot successfully order when the "location" error notification appears, you can contact us.
Cooperative shipping service: USPS DHL Fedex UPS
If you want to return the goods, please send an email to firstname.lastname@example.org within 30 days after receiving the order.
The email subject should be: order number + return
E-mail content: The reason for requesting the return according to your reason for return with related pictures.
We will issue a Return Merchandise Authorization (RMA) number, which is necessary to process your return. The product (including packaging) must be returned in a brand new, resaleable state. The product must be returned with the original packaging box marked with the RMA number!
If we send you a product that is different from the product you ordered or a defective product, please use the above information to contact us within 30 days of receiving your order. We will replace the product free of charge and process your return. If you need to return the merchandise for any other reason, you will be responsible for all return shipping costs.
Please check all items for damage or defects when you receive the order and before using or installing the items.
Gift card products are not returnable on our website.
The replacement item will be processed and shipped after returning and inspecting the original item. If your return is not processed within 3 weeks, please contact us so we can check the status of your return.
For all orders, returns are only accepted within 30 days after the customer receives the product, and returns are only accepted if a return merchandise authorization (RMA) number has been issued.
nitestore.com reserves the right to refuse any package returned to us without authorization.
Returns will be processed within ten (10) business days after receipt (excluding weekends, holidays, and the date of package delivery). The refund will be returned to the original payment method.
Customers are responsible for all return shipping costs, unless they receive an incorrect product (we shipped the wrong product). (If the part is not suitable for your car, but our link accessories range says it is suitable, please send us the relevant pictures for confirmation, we can accept free returns)
If customers required a return and refund with no reason or with reasons of non-quality issue, no damage or defective of the products they received, we can accept the request. However, the customer need to return the item to us in a good condition and bear the return shipping charge on their side, and we will refund the amount which is the order amount deduct the average shipping fee $10 USD（package length less than 40cm), $20 USD (package length in 40cm-80cm) and $50 USD(package length over 80cm ).
(e.g. if your order amount is $300, package dimension is 180cm*46cm*11cm, We will refund you $250 on this order once our warehouse received and confirmed the returned item completeness)
If the product has been used/installed, we will not accept the return of damaged or defective products, please check all orders immediately after receiving the order, and contact email@example.com within 72 hours.
Please ship the product within 72 hours after receiving the return label, otherwise the label may have expired and the order cannot be returned or refunded. Thanks for your cooperation!
If the product is damaged during transportation, nintestore.com will replace the product for free, please contact within 48 hours.
We do our best to prevent damage to all packages during transportation by carefully packaging each order. Despite our preventive measures, damage sometimes occurs. If you receive an item damaged in transit, please email us within 48 hours of receiving it, and we will send you a new product and initiate a UPS claim for the item.
Please keep the original packaging and packing materials, because UPS needs to inspect items in most cases. A UPS representative will contact you to arrange a convenient time to inspect and pick up the package for return. If UPS did not come to inspect the package, or did not take it away when they came-please contact us.
If you have not received your order after the tracking shows that it has been delivered, please contact UPS within 15 working days or check whether there is a camera on the front door or on the street to start UPS tracking.
Please send us the following picture information, and we will claim against the carrier on this order.
Picture of damaged product
Picture of the damaged product in the box
Clear picture of the shipping label on the box
If any component of the returned product is missing, we reserve the right to refuse the entire return or charge an additional fee for replacing the missing component. The condition of the product will be determined by us. Products returned due to damaged or missing packaging will be rejected or returned to you at your expense.
For any returned products, nintestore.com will not bear the installation cost.
nitestore.com reserves the right to change or modify the return policy and procedures at any time without notice.
The refund will be returned to the original payment method.
When you return an item, your refund and the way in which the refund is issued may vary depending on the condition of the item, how long you owned the item, and how you purchased it. Situation of Cancel&Refund, the item not yet shipped out, refund amount depends on the payment method
Returns and refunds: If your returns and refunds are accepted, it may take 2-3 weeks for us to process your return because the carrier receives your merchandise. Need to confirm the condition of returned items.
Cancel&Refund: Cancel the wrong order before delivery: If you need to cancel the order, our staff may confirm the final confirmation with you. After the cancellation is completed, the refund may be issued in our system within 3-5 business days. If you pay by PayPal, since PayPal will charge service fee ( Order Value*4.4%+0.3) per order, and when cancel and refund this order, the PayPal won't refund this service fee to customer, so the total refund amount of this order is [Order value- (order value*4.4%+0.3)]. That service fee is still in PayPal, we didn't own that, please kindly understand! thank you!
Orders that have already been shipped cannot be cancelled. After receiving your order, please contact us to set up a Return Material Authorization (RMA).
-If you need any support, please email us. We strongly recommend professional installation of all our products. Due to improper installation, we do not accept any exchanges or returns.
-If you think the purchased item is inappropriate, please save all packaging materials and paperwork, and contact us with detailed information and
Digital photo to prove that the item does not fit. We will be responsible for all shipping costs and refund the total amount after verification.
-Parts only. The buyer is responsible for all shipping costs. The warranty does not apply to improper installation, water/fire damage, modification, use damage or any natural behavior.
-If you have any questions about our products before or after payment, please feel free to click on the online chat window at the bottom right corner of our homepage to contact our customer service support team, and we will reply you in time.
-Our office is open from Monday to Friday. We are closed on weekends and all major holidays.
-Your email should be answered within 24 hours (working days). Emails sent to us on weekends and holidays will be replied on the next working day. If you do not receive a response within 48 hours of the working day, please send a new email and notify us.
-Please note that all emails will be sent to the email address of our store. We recommend that you check your inbox and spam at the same time to prevent the message from being considered spam.
-If you have any questions about purchase, delivery, return/exchange or any other aspects, please email us and let us solve the problem.
Our customer service support team is here to ensure that you are satisfied with our service.